Andaz Tokyo Toranomon Hills
Address: 1-23-4, Toranomon, Minato-ku, Tokyo, Japan, 105-0001
Telephone: +81 3 6830 1234
My Rating: 85%
Price Rating: $$$$$
Summary of Stay: I began my vacation at the Andaz Tokyo. I arrived in the evening after a long flight from Vancouver but was warmly welcomed by the staff. I was whisked up 50 floors to the lobby of the hotel and quickly checked-in and taken down to my room.
This boutique hotel consists of 164 rooms and suites and is one of the newest 5 star hotels in Tokyo. The design is modern while paying homage to Japanese culture and design. The hotel has a tavern, rooftop bar and a small sushi restaurant. In the same building, there is also a patisserie and American style restaurant.
Tokyo hotel rooms are infamous for being small and cramped. The Andaz View room I stayed in was anything but. From the moment you step out of the elevator and into the wide hallways, you realize space isn't an issue. The guest rooms are spacious—mine was approximately 650+ square feet. While the room is heavy with teak finishes, the bright green carpet, floor-to-ceiling windows and off-white walls balance the room to keep it bright.
While many hotels claim to have views, the Andaz does not disappoint. My view of the city and Tokyo Tower was incredible. There was a sofa that ran the entire width of the room alongside the windows. At night, the Tower lit up and the spectacle continued. But not to worry, blackout shades ensured I could still get a great night sleep.
Japanese hotels are also known for having extremely firm mattresses. The Andaz bed was the ideal mix of firm and soft and the sheets were incredibly smooth and inviting. Bedside was a master control that managed lighting, curtains, etc.
The bathroom is also worth noting. My room had a generous walk-in shower and soaker tub. After a long flight, the soaker tub was a very nice feature to have. The sink area was set upon a long slab of polished teak—again keeping with Japanese design. The room was also equipped with a Japanese washlet toilet—it included features such as bidet washing, seat warming and dryer. Beyond the fixtures, the bathroom was well stocked with toiletries including dental kits, brush, comb, vanity kit, etc. Another nice touch was that the towels were scented with their seasonal scent.
The hotel houses the AO Spa with 5 treatment rooms. Hotel guests receive complimentary access to the pool, saunas and gym. Everything was sleek and modern—and from the 37th floor, you get an amazing view of the city no matter which direction you look. There are locker room attendants handy to help show you around. On a side note, bathing caps must be worn in the pool at this hotel. Not something I had encountered before.
The hotel attracts a young jet-set crowd under 40 and Andaz caters to them. I missed the complimentary happy hour where snacks and wine tastings were offered but I raided the mini-bar—everything except alcohol is complimentary.
Highlight of the Hotel: On other reviews for this hotel, people were disappointed with the location of the hotel. I actually felt that it was an ideal central location to get to many different places. While only blocks from the Tokyo Tower, a fifteen minute walk in the other direction landed me at the Imperial Palace. Another ten minutes and I would have been on the Ginza. The neighbourhood was quiet, clean and convenient.
Highlight of the Stay: 2 highlights from this stay. First, the view blew me away. The video and photos don't do it justice. The floor-to-ceiling panorama of the Tokyo Tower is something I'll never forget. So ensure you opt for the View room. Secondly, the bathroom was stellar. From the toiletries to the scented towels, to the heated toilet seat and the Japanese style bathtub, to the Kimono robes and polished teak counter, the bathroom was a standout. It was beautifully and functionally designed and it was joy to use.
Drawbacks: There were a few failings here. I had tried to correspond with the hotel on 2 occasions via email. First time I received no reply from the concierge. Second time I received a very delayed response. I followed up to the reply in regards to arranging a driver at the airport but they did not arrange it and did not reply back to me until I was already checked into the hotel. There was more than 48 hours for them to reply and they did not. And when I was in the hotel, I asked for some information about local sights and the concierge barely tried to answer my questions. So this was unfortunate and unacceptable. On a more minor note, the bell desk was very slow with luggage both during arrival and check-out. After waiting twenty minutes in my room, I finally hauled it down to the check-out desk myself.